StrongVoicePaper

01

Privacy Policy

Effective Date: 01 July 2026 — StrongVoicePaper, Moltkestraße 33, 50674 Köln, Germany

1.1 Data Controller Identification

The data controller responsible for the processing of personal data via this website is StrongVoicePaper, located at Moltkestraße 33, 50674 Köln, Germany, Germany. For all data protection inquiries, please contact [email protected] or call +49 17381504926.

1.2 Scope of Data Processing

We process personal data only to the extent necessary to provide a functional website and to deliver our copywriting and marketing services. The processing of personal data occurs always on a lawful basis — either with explicit consent, for the performance of a contract, to fulfill legal obligations, or to protect our legitimate interests.

1.3 Categories of Data Processed

We may collect and process the following categories of personal data:

Contact Data: Name, email address, telephone number — collected via contact forms and direct communications.
Communication Data: Content of inquiries, project briefs, and correspondence — processed solely for service delivery and quality assurance.
Technical Data: IP address, browser type, operating system, referring URLs — collected automatically for security, analytics, and website optimization.
Usage Data: Page visit timestamps, duration, scroll depth — collected via privacy-compliant analytics to improve website performance.
Payment Data: Invoicing details necessary for processing transactions — processed through PCI-DSS compliant payment processors.

1.4 Legal Bases for Processing

Processing of your personal data is grounded in the following legal bases under Article 6 GDPR:

Consent (Art. 6(1)(a)): Where you have given explicit consent for specific processing purposes.
Contract Performance (Art. 6(1)(b)): Where processing is necessary for the performance of a contract to which you are a party, or for pre-contractual measures at your request.
Legal Obligation (Art. 6(1)(c)): Where processing is necessary to comply with a legal obligation to which we are subject.
Legitimate Interest (Art. 6(1)(f)): Where processing is necessary for our legitimate interests, such as fraud prevention, website security, and service improvement, provided these interests are not overridden by your fundamental rights.

1.5 Data Retention Periods

Personal data is retained only for as long as necessary for the purposes for which it was collected. Contact form submissions are retained for a maximum of 24 months. Contract-related data is retained for the duration of the contractual relationship plus the statutory retention period of 10 years as required by German tax and commercial law. Technical logs are automatically purged after 90 days.

1.6 Your Data Protection Rights

Under the GDPR, you have the following rights regarding your personal data:

Right of Access (Art. 15): You may request confirmation of whether your personal data is being processed and obtain a copy of that data.
Right to Rectification (Art. 16): You may request correction of inaccurate personal data or completion of incomplete data.
Right to Erasure (Art. 17): You may request deletion of your personal data where there is no compelling reason for continued processing.
Right to Restriction (Art. 18): You may request restriction of processing under certain circumstances.
Right to Data Portability (Art. 20): You may request to receive your data in a structured, commonly used, machine-readable format.
Right to Object (Art. 21): You may object to processing based on legitimate interests at any time.
Right to Withdraw Consent (Art. 7(3)): You may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

1.7 Right to Lodge a Complaint

If you believe that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with the competent supervisory authority. In North Rhine-Westphalia, the responsible authority is:

Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen (LDI NRW)
Postfach 20 04 44, 40102 Düsseldorf, Germany
www.ldi.nrw.de

1.8 Data Security

StrongVoicePaper implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption of data in transit (TLS 1.3), access controls, regular security assessments, and staff training on data protection obligations.

02

Cookie Governance Policy

Applicable to all web properties of StrongVoicePaper

2.1 What Are Cookies

Cookies are small text files placed on your device when you visit our website. They enable us to recognize your browser, remember your preferences, and analyze website traffic patterns. We use cookies in accordance with the German Telemedia Act (TMG) and the ePrivacy Directive as implemented in German law.

2.2 Categories of Cookies Deployed

Strictly Necessary Cookies: Essential for the website to function correctly. These cannot be disabled. They include session management, security tokens, and cookie consent preferences.
Functional Cookies: Remember your preferences and settings to provide a personalized experience. These are only active with your explicit consent.
Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. These are only active with your explicit consent.

2.3 Specific Cookies in Use

Cookie	Purpose	Duration	Consent Required
svp_cookie_consent	Stores your cookie consent preference	365 days	No (essential)
session_id	Maintains your session state	24 hours	No (essential)

2.4 Managing Cookie Preferences

You may manage your cookie preferences at any time through the cookie consent banner displayed upon your first visit, or by clearing cookies through your browser settings. Disabling certain cookies may affect website functionality. You may also configure your browser to notify you when cookies are set or to block all cookies entirely.

2.5 Third-Party Cookies

StrongVoicePaper does not deploy third-party tracking cookies without your explicit prior consent. Google Maps integration on our contact page may set functional cookies necessary for map rendering. These are governed by Google's own privacy policy.

03

Refund & Cancellation Terms

Governing the commercial relationship between StrongVoicePaper and its clients

3.1 Scope of Application

These refund and cancellation terms apply to all copywriting, content strategy, and marketing services provided by StrongVoicePaper, registered at Moltkestraße 33, 50674 Köln, Germany, Germany. By engaging our services, you acknowledge and accept these terms.

3.2 Right of Withdrawal (Widerrufsrecht)

In accordance with § 355 BGB (German Civil Code), consumers have a right of withdrawal within 14 days of concluding a distance contract without providing reasons. To exercise this right, you must inform StrongVoicePaper of your decision to withdraw by means of a clear statement (e.g., email to [email protected]). The withdrawal period begins on the day the contract is concluded.

3.3 Premature Termination of the Withdrawal Period

The right of withdrawal expires prematurely if StrongVoicePaper has begun the service with your explicit consent and acknowledgement that you will lose the right of withdrawal upon full performance of the contract.

3.4 Milestone-Based Refund Structure

For project-based engagements, payments are structured according to defined milestones. Refund eligibility is assessed based on the completion status of project milestones:

Phase 1 (Discovery): Upon completion of Phase 1 deliverables, 35% of the total project fee is non-refundable as this phase involves dedicated resource allocation and strategic analysis.
Phase 2 (Engineering): Upon commencement of Phase 2, an additional 40% is earned and non-refundable as core engineering work has been initiated.
Phase 3 (Deployment): The remaining 25% is due upon delivery and acceptance of final assets. If delivery has not occurred, this portion is fully refundable.

3.5 Quality-Based Dispute Resolution

If you are dissatisfied with delivered work product, you must notify StrongVoicePaper in writing within 14 calendar days of delivery, specifying the exact nature of the deficiency. StrongVoicePaper will review the complaint and, where the deficiency is substantiated, offer a revision at no additional cost within 10 business days. If the revision fails to meet the originally agreed specifications, you are entitled to a proportionate refund of the affected milestone payment.

3.6 Refund Processing

Approved refunds will be processed within 14 business days using the original payment method. Refund amounts will be credited minus any applicable bank transfer fees. The statutory warranty rights under §§ 434 ff. BGB remain unaffected by these terms.

3.7 Non-Refundable Items

The following are non-refundable once delivered: completed copy assets that have been accepted in writing, third-party licensing fees incurred on your behalf, and rush delivery surcharges for expedited timelines.

04

Terms of Service Agreement

Binding agreement between StrongVoicePaper and its clients

4.1 Subject of Agreement

This agreement governs the provision of copywriting, content strategy, brand messaging, and related marketing services by StrongVoicePaper, Moltkestraße 33, 50674 Köln, Germany, to its clients. The specific scope, deliverables, timelines, and fees for each engagement are defined in individual project proposals or statements of work referenced by both parties.

4.2 Contract Formation

A binding contract is formed upon the client's written acceptance (including email confirmation) of a project proposal issued by StrongVoicePaper. Verbal agreements require written confirmation to be enforceable. StrongVoicePaper reserves the right to decline engagements without providing justification.

4.3 Service Delivery & Timelines

StrongVoicePaper commits to delivering services within the timelines specified in the accepted project proposal. Delays caused by the client — including delayed provision of required materials, feedback, or approvals — will result in corresponding extension of delivery deadlines. StrongVoicePaper will notify the client promptly of any anticipated delays and propose revised timelines.

4.4 Payment Terms

All fees are quoted in Euros (€) and are exclusive of VAT unless otherwise stated. Invoices are issued according to the payment schedule defined in the project proposal. Payment is due within 14 days of invoice date. Late payments incur a statutory interest rate of 9 percentage points above the ECB base rate in accordance with § 288 BGB. StrongVoicePaper reserves the right to suspend ongoing work if payment is more than 14 days overdue.

4.5 Intellectual Property & Usage Rights

Upon full payment of all applicable fees, the client receives an exclusive, perpetual, worldwide license to use all delivered copy assets for the purposes defined in the project proposal. StrongVoicePaper retains the right to reference the engagement (excluding confidential content) in its portfolio and marketing materials unless the client explicitly objects in writing. Pre-existing intellectual property, frameworks, and methodologies used in service delivery remain the property of StrongVoicePaper.

4.6 Confidentiality

Both parties agree to maintain strict confidentiality regarding all proprietary information, business strategies, unpublished content, and trade secrets shared during the course of the engagement. This obligation survives termination of the agreement for a period of 36 months. Confidential information shall not be disclosed to third parties without prior written consent.

4.7 Limitation of Liability

StrongVoicePaper's liability is limited to direct damages and shall not exceed the total fees paid by the client under the specific project agreement. StrongVoicePaper shall not be liable for indirect damages, lost profits, or consequential losses. This limitation does not apply to damages caused by gross negligence or intentional misconduct.

4.8 Termination

Either party may terminate the agreement with 14 days' written notice. Upon termination, the client is obligated to pay for all work completed and expenses incurred up to the date of termination. The right to terminate for cause (wichtiges Kündigungsgrund) remains unaffected. Termination for cause may be effected if the other party materially breaches the agreement and fails to remedy the breach within 14 days of written notice.

4.9 Governing Law & Jurisdiction

This agreement is governed exclusively by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction for all disputes arising from or in connection with this agreement is Köln, Germany, provided the client is a merchant (Kaufmann) within the meaning of the German Commercial Code (HGB).

4.10 Severability Clause

Should any provision of this agreement be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that most closely reflects the economic purpose of the original provision.

4.11 Amendments

Amendments to this agreement must be made in writing. This also applies to any modification of the written form requirement itself. StrongVoicePaper reserves the right to update these Terms of Service with 30 days' prior written notice. Continued use of services after the effective date of updated terms constitutes acceptance.

Governance & Compliance Matrix